“Thanks to Aardwark, we were able to streamline a key step in the process, namely the categorisation of requirements. We streamlined the manual labour of our colleagues by automating customer identification at the point of entry, reducing the categorisation of requests by half. This helps us save capacity, of course, and allows colleagues to focus on processing simple requests instead of laborious categorisation.”
Our services
BPM – process automation
We are experts in BPM. We live BPM. We started with IBM BPM, and later added another low code platform to our portfolio – Pega. Our team includes dozens of certified experts who are dedicated to both mentioned technologies and are always ready to help you. Looking for a nearshore partner? Then you have come to the right place!
Service
IBM BPM
IBM, the giant of BPM, is used by a number of companies all around the world, in various fields of expertise (insurance, banking, etc.).
We have gained knowledge and experience in the development of IBM tools during many projects in the Slovak Republic, the Czech Republic, Austria, Germany, and Switzerland. We thoroughly assess and analyse each use case and recommend the appropriate use of BPM based on that.
Use case
Automation of back-office processes to minimise the involvement of BO staff, which speeds up and optimises the process.
Added value:
acceleration of the process by 50%
ensuring the ability to respond to customer requests in real time.
References
"Aardwark has provided us with a team of experts who have helped us take our processes to the next level."
Ing. Mária Prčík Fedorová
Head of Back Office
VSE
Service
Pega BPM
Pega BPM perceives the process from a slightly different angle and is therefore becoming increasingly popular. Pega’s approach shifts away from complicated programming to using low-code instead.
We know this due to Pega and, thanks to our experience with mainly customers from the DACH region (Germany (D), Austria (A), and Switzerland (CH)), we have become a reliable partner for you and your nearshore supply chain.
Use case
The Corona-Hilfe project was implemented on the Pega platform to provide aid to companies and self-employed individuals during the COVID-19 pandemic.
Added value:
The project helped thousands of companies and self-employed persons to receive timely financial aid and overcome the crisis period caused by the COVID-19 pandemic.
The Corona-Hilfe programme has greatly facilitated the solicitation, submission, adjudication, and payment processing of COVID-19 aid claims.
Over two years, more than EUR 7.3 billion has been paid out due to it.
References
"Aardwark provided us with an excellent team of experts who helped us successfully achieve the goals of our extremely challenging project."
“Thanks to their experience and advice, we were able to meet the high technical and quality standards and challenging deadlines of our huge projects in the area of programmes for assistance in the case of COVID. All of this has led to an excellent customer experience.”
Klaus Santel
Executive Director for Digital Communications
INIT, A.G.
"Business process management is a functional solution for optimising the business processes for all types of companies. BPM is our life! It would be our pleasure to guide you, or develop a workflow that suits your needs."
Aardwark workflow
Entrust yourself to our skilled IT hands
We have the experience to back it up
We have been dealing with business process management for more than 12 years, during which time we have been involved in a number of projects all across Europe.
Our large and qualified team
We can refer the necessary experts and assemble a qualified team. You can simply count on our experts.
We are not afraid of nearshore
Are you looking for a nearshore partner? Look no further! Take advantage of our know-how in the field of nearshore concepts for the DACH region.
Long-term partnerships / our success
We have been working with our most loyal customers for many years. Long-term partnerships and the continued trust of our partners prove to us that we do our job well. You can become one of them.
Stability is our mantra
We see our colleagues as our own partners. Thanks to our open and personal approach, we have been able to build a stable team with a strong know-how base.
Contact us
Need help with app integration? Are you looking for new and better IT solutions? Are you planning to modernise your existing processes? Get in touch with us!
Zoltán Bachňák
BPM Lead
zoltan.bachnak@aardwark.com